Citi Service Center

Parent company: Citigroup

Industry: Financial services

Location: Budapest, Hungary

Established: 2005

Company size: 1500


About the company

Citi was among the first international companies to establish a Service Center in Hungary in 2005. The Citi Service Center in Budapest has grown over the years from one stand-alone IT-function with 49 people to being amongst the largest service centers in Hungary. Today, close to 1,200 employees are providing services in various areas of Technology, Operations, Finance, Risk and Controls for Citi-entities in 55 countries in EMEA and for certain functions globally. 

The Citi Service Center in Budapest is part of Citi, the leading global bank. Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

The Citi Service Center in Budapest has a committed growth plan to hire 250 new employees in the next two years, by enhancing the service functions in the areas of Information Technology, Security, Technology Engineering and Markets Quantitative Analysis.

The site is a vibrant and dynamic place to work, 80 percent of the staff has a college/university degree and it has a well-balanced female-male composition. The team is not only committed to performing at high quality standards but they are very actively engaged in supporting the community.

Key functions

  • IT Service Desk
  • Business Administration
  • HR Services
  • Financial Services
  • Reporting
  • Network Support and Management
  • Global market data operations
  • Treasury Funding
  • Procurement
  • Business Advisory Services
  • IT Services
  • Database management
  • Application Support and Services
  • Market quantitative analysis
  • Technology infrastructure project management
  • Accounts Payable



SSC Heroes ScorecardOverall score: 7.1

Career opportunities
(28 ratings)
(28 ratings)
(27 ratings)
Work-life balance
(26 ratings)
Comp & benefits
(26 ratings)
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(24 ratings)
(25 ratings)
Food & drinks
(24 ratings)

How to get there

Address: 1080 - Budapest, Hungária körút 40.

Public transport:
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Not available
75, 77, 80, 80A
80, 80A, 95, 103, 130, 908, 931, 956, 990

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So far: 7 reviews and 234 ratings

Career opportunities

What does it take to move forward to the next position, and how do you evaluate the time and effort necessary? Are you given the opportunity for promotion? Are the criteria objective and fair?


How do you see the management's vision, competency and professionalism in what they do? How do you evaluate decision-making and other management functions and processes?


Do you have state-of-the-art technology to work with? How would you described the software and hardware used in your position? Do you have complete and integrated systems to work with or it’s a selection of independent softwares?

Work-life balance

In what ways does your company support your personal well-being? Can you work from home? Are they flexible with taking days off? Do they take family commitments such as childbirths and other occasions into consideration?

Comp & benefits

Are you happy with the salary your position is offering? What benefits can you expect from your company? Do you get dining, clothing, personal training, and health insurance or other allowances?


How would you comment on the working environment your company provides? Do you work in an open-office or you have office rooms? Are you happy with your workstation? Is your office situated in a good neighborhood?


Is it easy to get to the office? What ways of transportation are available? Do you have showers in case you wanted to cycle to the office?


Is it fun to work for your company? Do they promote team-work and an enjoyable atmosphere? Are there any team-buildings, parties, company days and other events?

Food & drinks

What options do you have if you get hungry? How is the quality of the food available in your office building? Are you happy with the prices and the variety?

What do you say?

Cserép Virág

2018-07-12, 17:05

I applied several times. They never even called me. Even if I met all the criteria. It was a waste of time to apply.


2018-01-02, 12:12

Hello HAMI

I see you are writing exactly the same comment to Vodafone's SSC profile too.
Are yo writing teh exact same feedback to many companies or your experience is based on actual experience with Citi?



2014-10-20, 23:11

My experience is totally different, they replied very fast during the recruitment process and although I did not accept the position because I received a better offer for a higher position at another company, but they gave me feedback via the agency. The interview was also what I expect, 2 rounds and the HR contact was very helpful.

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