Emirates Contact Center


Parent company: Emirates Airlines

Industry: Airlines/Aviation

Location: Budapest, Hungary

Established: 2014

Company size: 100

Web: www.emirates.com

About the company

Emirates is a fast-growing international airline with one of the youngest fleets in the sky and more than 500 awards for excellence worldwide. Its origins are in Dubai but now they operate worldwide in 81 countries with 144 destinations, 233 aircrafts and 52,000 employees. In Europe they have a service center in Manchester, UK and the 2nd most important location is the Budapest office. They opened the centre in the Autumn 2014 and are still recruiting for the positions.

Key functions

  • Customer service

SSC Heroes ScorecardOverall score: 6.3

Career opportunities
(4 ratings)
Management
(4 ratings)
Technology
(4 ratings)
Work-life balance
(4 ratings)
Comp & benefits
(4 ratings)
Environment
(4 ratings)
Commuting
(4 ratings)
Fun
(4 ratings)
Food & drinks
(4 ratings)

How to get there

Address: 1123 Budapest, Nagyenyed u. 8-14.

Public transport:
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So far: 4 reviews and 36 ratings

Career opportunities

What does it take to move forward to the next position, and how do you evaluate the time and effort necessary? Are you given the opportunity for promotion? Are the criteria objective and fair?

Management

How do you see the management's vision, competency and professionalism in what they do? How do you evaluate decision-making and other management functions and processes?

Technology

Do you have state-of-the-art technology to work with? How would you described the software and hardware used in your position? Do you have complete and integrated systems to work with or it’s a selection of independent softwares?

Work-life balance

In what ways does your company support your personal well-being? Can you work from home? Are they flexible with taking days off? Do they take family commitments such as childbirths and other occasions into consideration?

Comp & benefits

Are you happy with the salary your position is offering? What benefits can you expect from your company? Do you get dining, clothing, personal training, and health insurance or other allowances?

Environment

How would you comment on the working environment your company provides? Do you work in an open-office or you have office rooms? Are you happy with your workstation? Is your office situated in a good neighborhood?

Commuting

Is it easy to get to the office? What ways of transportation are available? Do you have showers in case you wanted to cycle to the office?

Fun

Is it fun to work for your company? Do they promote team-work and an enjoyable atmosphere? Are there any team-buildings, parties, company days and other events?

Food & drinks

What options do you have if you get hungry? How is the quality of the food available in your office building? Are you happy with the prices and the variety?

What do you say?

Niru

2017-02-07, 22:10

I ready to join

Hajnal

2016-04-25, 14:02

As the call center is a quite new SSC, there are job opportunities in the future. However higher positions are enrolled by employees, who worked in the Emirates call center minimum at least for 1 year.

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