Sykes


Parent company: Sykes Enterprises Corporate

Industry: Outsourcing/Offshoring

Location: Budapest, Hungary

Established: 1999

Company size: 800

Web: www.sykes.com

About the company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Sykes established its first Hungarian service center in Budapest in 1999, which provides outsourced customer support services to its clients.

Key functions

  • IT Service Desk
  • Business Process Outsourcing
  • Service Desk
  • Outsourcing
  • Customer service

Awards

SSC Heroes ScorecardOverall score: 1.7

Career opportunities
(2 ratings)
Management
(2 ratings)
Technology
(2 ratings)
Work-life balance
(2 ratings)
Comp & benefits
(2 ratings)
Environment
(2 ratings)
Commuting
(2 ratings)
Fun
(2 ratings)
Food & drinks
(2 ratings)

How to get there

Address: 1138 Budapest, Váci út 117-119

Public transport:
(Please click on the icons)

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104, 104A, 204, 882, 884, 889, 890
M3

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So far: 1 reviews and 18 ratings

Career opportunities

What does it take to move forward to the next position, and how do you evaluate the time and effort necessary? Are you given the opportunity for promotion? Are the criteria objective and fair?

Management

How do you see the management's vision, competency and professionalism in what they do? How do you evaluate decision-making and other management functions and processes?

Technology

Do you have state-of-the-art technology to work with? How would you described the software and hardware used in your position? Do you have complete and integrated systems to work with or it’s a selection of independent softwares?

Work-life balance

In what ways does your company support your personal well-being? Can you work from home? Are they flexible with taking days off? Do they take family commitments such as childbirths and other occasions into consideration?

Comp & benefits

Are you happy with the salary your position is offering? What benefits can you expect from your company? Do you get dining, clothing, personal training, and health insurance or other allowances?

Environment

How would you comment on the working environment your company provides? Do you work in an open-office or you have office rooms? Are you happy with your workstation? Is your office situated in a good neighborhood?

Commuting

Is it easy to get to the office? What ways of transportation are available? Do you have showers in case you wanted to cycle to the office?

Fun

Is it fun to work for your company? Do they promote team-work and an enjoyable atmosphere? Are there any team-buildings, parties, company days and other events?

Food & drinks

What options do you have if you get hungry? How is the quality of the food available in your office building? Are you happy with the prices and the variety?

What do you say?

lacus

2016-06-03, 17:05

One of the oldest SSC in Hungary, everything is going on a well-established system with modern tech stuffs. The only cons I can mention is that there are sometimes cultural issues, as there are workers from many countries.

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