Founded in 1991, Merlin specializes in the delivery of high quality, personalized managed IT services, customer support solutions, professional services, consultancy and technology solutions to blue chip companies around the world, these include: IT Service Desk, Customer Service Centres, Infrastructure & Data Centre Support. Merlin operates from centres in the UK, Hungary (Budapest and Debrecen) and Manila in the Philippines, with the ability to blend service delivery in English, European and Asian languages to deliver the lowest possible cost base without compromising quality.
Zsolt Szmolinka, Merlin's operations manager in Hungary received the "SSC Manager of the Year" award in 2015 by HIPA and HOA.
How Merlin defines its business culture:
The “Merlin Culture” is something that is extremely important to its Directors, shareholders and staff and one that defines who we are as a company and as a group of individuals.
The company’s aim is not to be the biggest or most profitable company but to simply build a great company that our clients and society around us respect and value.
Merlin achieves this by always having a deep understanding of our clients and their requirements, employing the best people, being in the best least cost locations around the world, implementing innovative technologies to maximise efficiency and an uncompromising focus on customer quality, service and satisfaction.
Our aim is to be to be the best in our market and a highly valued partner to our clients – for life.