BP Global Business Services Europe
The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. They are capturing existing sources while enhancing the potential of renewable and alternative energy. By making the most of our world-class assets and investing in new technologies. Global Business Services Europe is part of Global Business Services (GBS) – a 4,500-people organization within BP that supports the downstream operations. Core areas include finance, customer service, mid and back office support for procurement, HR services and other functional support for customers. They opened the centre in 2009 and currently employ over 900 staff of 28 different nationalities in the Haller Gardens Offices. Even though the official language in the BSC is English, the colleagues do business in 7 more European languages, in a dynamic, multinational environment.
Customer Service Representative
Account Coordinator - German Speaking
Team / organisation unit description
The Customer Service Representative (CSR) role exists to provide first line of customer service to telephone and written enquiries of Strategic, Key, Base and Spot Customers on a B2B level from initial set-up through to invoice payment, all in accordance with agreed service levels and business processes. The position will ensure all customer facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. CSRs are required to have a deep understanding of all Customer Service processes to enable a high percentage of first contact, accuracy and resolution, and will continually manage customer expectations through various contact channels. The CSRs are responsible for managing the day to day relationship with customers, and is accountable for delivering the commercial plan, by managing the orders from forecast and order processing, through to accurate invoicing and cash collection. This also includes taking into consideration the different cost elements i.e. long term forecast and supporting the accurate demand planning process. CSRs are the first point of contact for BP telephone and email based enquiries for Strategic, Key, Base and Spot customers and also for internal stakeholders (Sales Managers, Supply Chain, Business Management, QSHE, Marketing , Manufacturing, Finance, Credit and Tax).
Tasks and activities
Experience in this profession
Additional requirements (certifications, special knowledge, software etc.)
What we offer