BP Global Business Services Europe
We are a global energy business, involved in every aspect of the complex energy system that drives our world.
We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.
Every day, we serve millions of customers around the world. ‘Our goals aim to balance society’s need for more energy with our clear ambition of playing our part in the transition to a lower carbon world. We are investing for the future in both hydrocarbons and in technologies which will be important in that transition’, as chairman of BP says. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, maintaining a robust control environment and driving operational excellence, while also providing business solutions by working as an integrated part of BP. GBS has operated in Budapest, Hungary since 2009, and in 2017 we expanded to offer more opportunities to join our team in Szeged, as well.
Customer Service Representative
Customer Service Representative - Polish speaking
Team / organisation unit description
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone based enquiries.
Tasks and activities
Experience in this profession
Additional requirements (certifications, special knowledge, software etc.)
What we offer