Customer Service Team Leader - English And / Or Russian Speaker

Company information

GE Water and Process Technologies Hungary

Location

Budapest

Overall score:

0

Organization introduction

SUEZ Water Technologies & Solutions (former GE Water & Process Technologies - GE Water) is offering Water Technologies & Solutions. They help industries solve their toughest water, wastewater and process challenges. They work with customers across all industries, including food & beverage, metals and mining, power, chemicals & pharma, oil & gas downstream and petrochemicals, upstream oil & gas, pulp and paper, and utilities. They operate with over 10,000 employees and address the needs of over 50,000 customers worldwide. Additionally, relying on 650 R&D and expert staff as well as 17 Research & Excellence Centers of SUEZ, the business unit is committed to expanding its water treatment offerings and digital capabilities to deliver best-in-class solutions. This operation secures SUEZ’s global leadership in industrial water services and strengthens its positioning as an integrated group providing services, addressing over 450,000 industrial and business customers worldwide. 


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Team Leader

Location

Budapest

Job title

Customer Service Team Leader - English And / Or Russian Speaker


Team / organisation unit description

As a Team Leader your main task will be the coordination, organization and monitoring of daily costumer care operations, motivating and providing guidance to the team to achieve the best quantitative and qualitative results.


Tasks and activities

  • Managing and improving the overall team production
  • Developing practical and innovative ways to identify and achieve all the goals, even those are less defined in scope, understanding the executive business objectives
  • Supervising the daily telephone calls to ensure giving the appropriate quality, queue management, supervise order management
  • Efficient resource planning (planning holiday and overtime requests) and recruiting new CSRs
  • Supervising and investigating the complaints handled by team, providing proper feedback and implementing corrective actions
  • Evolving team performance
  • Defining and revising working procedures (SOP’s, DTP’s desktop procedures) and workflows
  • Identifying improvements opportunities, leading trainings
  • Engaging Global Process Leads to establish required changes
  • Attending weekly staff meeting, conducing small team meetings with direct reports
  • Reporting weekly the Key Performance Indicators

Requirements

Language 1:

English

Level

Professional


Language 2:

Russian

Level

Professional


Language 3:

Hungarian

Level

Intermediate


Language 4:

French

Level

Advanced


Qualification:

BSC diploma


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • Bachelor’s Degree or equivalent, minimum 2 years’ experience leading teams
  • Fluency in English and Russsian oral and written
  • Advantage to have fluency in French
  • Depth knowledge of international trading rules and employer’s guidelines, documentation
  • Ability to understand team impact on business operations and to set clear directions
  • Strong interpersonal skills and being able to work in global environment
  • Knowledge and experience with ERP systems (e.g. SAP)
  • Good command of using computer (Excel)
  • Lean Six Sigma certified
  • Prior Experience in Supply Chains, other business functions and costumer care operations
  • Time management, strong analytical and problem solving skills, positive, inspiring attitude
  • Solid SAP knowledge and experience as a user

What we offer

  • A truly multinational team
  • Cafeteria
  • Enthusiastic, multilingual team
  • Flexible working hours
  • High-tech office environment
  • Competitive compensation package

Additional information

Normal

People manager

Full-time

Permanent employee for indefinite time


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