BP Global Business Services Europe
The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. They are capturing existing sources while enhancing the potential of renewable and alternative energy. By making the most of our world-class assets and investing in new technologies. Global Business Services Europe is part of Global Business Services (GBS) – a 4,500-people organization within BP that supports the downstream operations. Core areas include finance, customer service, mid and back office support for procurement, HR services and other functional support for customers. They opened the centre in 2009 and currently employ over 900 staff of 28 different nationalities in the Haller Gardens Offices. Even though the official language in the BSC is English, the colleagues do business in 7 more European languages, in a dynamic, multinational environment.
Customer Service Team Leader
Customer Service Team Leader - French speaking
Team / organisation unit description
To lead a team of Customer Facing (CF) and/or Customer Service Support (CSS) Customer Service Representative (CSR) teams who support inbound and outbound customer contacts. The purpose of the CSR Teams is to respond to customer contact or support queries relating to BP’s products, services and marketing operations, including sales order processing and complaints handling in an efficient, cost effective and customer responsive manner. Customer contacts will vary from phone, fax, email, written requests and communications. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone based enquiries.| Customer Service Support CSRs are responsible for supporting the Customer Facing CSR team, customers and BP internal departments.| As the BSC is a new operation, the post holder is expected to be flexible and able to adapt to an environment which is continually developing and changing. In these circumstances, the successful candidate will need to have a willingness to provide day-to-day “hands on” support in any number of areas, including CSR activities, until the expected level of proficiency is achieved.
Tasks and activities
Experience in this profession
Additional requirements (certifications, special knowledge, software etc.)
What we offer