Customer Service Team Leader - Spanish Speaking

Company information

BP Global Business Services Europe

Location

Budapest, Szeged

Overall score:

5.4

Organization introduction

We are a global energy business, involved in every aspect of the complex energy system that drives our world.

We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.

Every day, we serve millions of customers around the world. ‘Our goals aim to balance society’s need for more energy with our clear ambition of playing our part in the transition to a lower carbon world. We are investing for the future in both hydrocarbons and in technologies which will be important in that transition’, as chairman of BP says. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, maintaining a robust control environment and driving operational excellence, while also providing business solutions by working as an integrated part of BP. GBS has operated in Budapest, Hungary since 2009, and in 2017 we expanded to offer more opportunities to join our team in Szeged, as well.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Team Leader

Location

Budapest

Job title

Customer Service Team Leader - Spanish Speaking


Team / organisation unit description

BP has established a Business Service Centre ("BSC") in Budapest which provides Finance, Customer Service and Operational Procurement services to all Refining and Marketing ("R&M") businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes in one location. The BSC started operating in September 2009, since than we hired 2200 colleagues. We are continuously growing and we look for experienced professionals to contribute to our success.


Tasks and activities

  • If you join our Customer Service team, you may have the following responsibilities:
  • Manage a team with complex process management and business interactions
  • Monitor and review day-to-day operational performance to ensuring meeting the service level agreements and management goals to ensure delivery meets customer expectations
  • Manage and supervise operational activities of the team
  • Run and analyse relevant reports, review the operational performance of the team on a regular basis
  • Ensure Global Process Standards are embedded and adhered to in day-to-day operations
  • Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization
  • Work closely with other team leaders within the Business to ensure that overall operational objectives are met, ideas shared and lessons learnt
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans.
  • Perform quarterly FTE sizing, plan and assign work to team members

Requirements

Language 1:

English

Level

Professional


Language 2:

Spanish

Level

Professional


Qualification:

BSC diploma


Experience in this profession

3-5 years


Additional requirements (certifications, special knowledge, software etc.)

  • In a Customer Service Team Leader role we have the following requirements:
  • Educated to Degree standard or equivalent.
  • Min. 3 years relevant experience in the field of Customer Service
  • Min. 2 years relevant experience in People Management & Process Management
  • Fluency in Spanish or Portuguese and English
  • High level of IT proficiency
  • Excellent communication skills and a customer oriented approach
  • Flexible, motivated personality

What we offer

  • A truly multinational team
  • Cafeteria
  • Easily accessible workplace
  • High-quality office environment
  • Long-term opportunities
  • Working in an international, young and dynamic team
  • Opportunity to develop your professional skills in a multinational company
  • Competitive compensation package
  • Competitive salary plus benefits

Additional information

Normal

Yes

People manager

Full-time

None

Permanent employee for indefinite time


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