English And Spanish Speaking Customer Sales And Service Agent

Company information

Emirates Contact Center

Location

Budapest

Overall score:

6.3

Organization introduction

Emirates is a fast-growing international airline with one of the youngest fleets in the sky and more than 500 awards for excellence worldwide. Its origins are in Dubai but now they operate worldwide in 81 countries with 144 destinations, 233 aircrafts and 52,000 employees. In Europe they have a service center in Manchester, UK and the 2nd most important location is the Budapest office. They opened the centre in the Autumn 2014 and are still recruiting for the positions.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Advisor Level 1

Location

Budapest

Job title

English And Spanish Speaking Customer Sales And Service Agent


Team / organisation unit description

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives


Tasks and activities

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only)
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received

Requirements

Language 1:

Spanish

Level

Professional


Language 2:

English

Level

Professional


Qualification:

Secondary education in progress


Experience in this profession

not required


Additional requirements (certifications, special knowledge, software etc.)

  • Educated to at least GCSE or O Level standard or equivalent
  • 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail
  • As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous

What we offer

  • A truly multinational team
  • Cafeteria
  • Competitive compensation package
  • Flexible working hours
  • Internal career path
  • Young, dynamic and constantly growing organization
  • Possibilities to develop foreign language knowledge
  • Fruit day
  • Staff travel
  • Well being initiatives
  • 13th month salary
  • Profit sharing

Additional information

24/7

Fresh graduate

Full-time

Permanent employee for indefinite time


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