English and French speaking Order Management Specialist

Company information

SUEZ Water Technologies and Solutions Hungary Kft.

Location

Budapest

Overall score:

0

Organization introduction

SUEZ Water Technologies & Solutions (former GE Water & Process Technologies - GE Water) is offering Water Technologies & Solutions. They help industries solve their toughest water, wastewater and process challenges. They work with customers across all industries, including food & beverage, metals and mining, power, chemicals & pharma, oil & gas downstream and petrochemicals, upstream oil & gas, pulp and paper, and utilities. They operate with over 10,000 employees and address the needs of over 50,000 customers worldwide. Additionally, relying on 650 R&D and expert staff as well as 17 Research & Excellence Centers of SUEZ, the business unit is committed to expanding its water treatment offerings and digital capabilities to deliver best-in-class solutions. This operation secures SUEZ’s global leadership in industrial water services and strengthens its positioning as an integrated group providing services, addressing over 450,000 industrial and business customers worldwide. 


Job information

Business area

OTHER

Profession

Logistical Support

Location

Budapest

Job title

English and French speaking Order Management Specialist


Team / organisation unit description

At Commercial Shared Services (CSS) we work on tasks that directly impact customers. We provide services to SUEZ Water Technologies & Solutions sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for SUEZ Water Technologies & Solutions businesses in various domains (fields).


Tasks and activities

  • Provide high standard order management to support to business stakeholders
  • Have key account alignment with full ownership
  • Cooperate with customers (both existing and prospective), distributors
  • Manage customer orders
  • Solve incoming queries from customers and sales representatives
  • Be the first point of contact for the customers regarding status update of the order
  • Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
  • Manage purchase orders, create and make corrections in customer invoices
  • Handle customer complaints using the appropriate tools
  • Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
  • Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
  • Understand and fulfill all regulations of the internal policies of the company

Requirements

Language 1:

French

Level

Advanced


Language 2:

English

Level

Advanced


Qualification:

BSC diploma


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • University or Colleague degree
  • Advanced level of English and French skills
  • 1-2 years working experience in customer service
  • Effective and professional verbal and written communication – both with internal and external customers
  • Solid critical thinking, ability to act as a gatekeeper
  • Ability to overview complex processes
  • Ability to work with remote teams
  • Customer service attitude
  • Capability to overcome obstacles
  • Logical thinking, analytical mindset
  • Reporting skills
  • Proficient IT skills including Excel and Outlook
  • Solid SAP knowledge and experience as a user
  • Experience in order management

What we offer

  • A truly multinational team
  • Cafeteria
  • Enthusiastic, multilingual team
  • Flexible working hours
  • High-tech office environment
  • Competitive compensation package

Additional information

Normal

Junior team member

Full-time

Permanent employee for indefinite time


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