German Speaker HR Operations Service Delivery Manager

Company information

Tata Consultancy Services

Location

Budapest

Overall score:

5.9

Organization introduction

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development.

Tata Consultancy Services’ first Global Delivery Center was established at Budapest, Hungary in February 2001. The objective of this center is to provide near-shore services to our customers in Western (the UK and the Continent) and Eastern Europe and to customers with a global presence.


Job information

Business area

HR SERVICES

Profession

HR Manager

Location

Budapest

Job title

German Speaker HR Operations Service Delivery Manager


Team / organisation unit description

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. Tata Consultancy Services’ first Global Delivery Center was established at Budapest, Hungary in February 2001. The objective of this center is to provide near-shore services to our customers in Western (the UK and the Continent) and Eastern Europe and to customers with a global presence.


Tasks and activities

  • Project Management
  • Closely collaborate with the client to manage expectations, and ensure smooth project execution to achieve high customer satisfaction.
  • Monitor project and deliverables status, scope, cost and schedule and guides the team towards meeting the objective. Review and approve the project plans and monitor periodically the compliance to all HRO processes.
  • Identify risks, plan mitigation strategies, and ensure business continuity.
  • Plan and manage the budget to be aligned with the financial plans
  • Support the HRO pre-sales and sales team in growing the existing and new HRO accounts.
  • Implement various new initiatives within the account.
  • Participate in customer visits, deliver presentations onsite and transition workshops etc.
  • People Management
  • Identify and assign appropriate tasks to team members
  • Manage and track the performance of the team and provide continuous feedback.
  • Identify opportunities for performance and productivity improvement ensure that relevant learning /appropriate tasks are assigned for closure of the competency gaps.
  • Manage cultural diversity within the team and provide platform for the team to communicate and build a trustful environment.

Requirements

Language 1:

English

Level

Professional


Language 2:

German

Level

Professional


Qualification:

BSC diploma


Experience in this profession

3-5 years


Additional requirements (certifications, special knowledge, software etc.)

  • Minimum 4 years of relevant domain experience (HR/HRO)
  • Experience in people and stakeholder management
  • Fluency in German and English
  • Availability and willingness for short term travels Advantages: Knowledge transfer and change management experience
  • Good understanding of BPS operations
  • Degrees: Post Graduate Diploma in HR or MBA

What we offer

  • A truly multinational team
  • Competitive compensation package
  • High-quality office environment
  • Possibilities to develop foreign language knowledge

Additional information

Normal

People manager

Full-time

Permanent employee for indefinite time


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