OPM Specialist

Company information

NSC Global

Location

Budapest, Pécs, Debrecen

Overall score:

9.6

Organization introduction

We are professional problem solvers. Big problems, small problems. Everyday problems, unique problems. In the office problems, other side of the world problems. We can handle whatever IT challenges you throw at us, because we’re experts in IT networks, logistics, infrastructure and service delivery. We’re a team of 2,500, speaking 40 different languages, on all seven continents. We’re the right people, in the right place, at the right time.


Job information

Business area

CUSTOMER SERVICE

Profession

Service Delivery Coordinator

Location

Pécs

Job title

OPM Specialist


Team / organisation unit description

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organisations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.| Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.|


Tasks and activities

  • Participates in the implementation of the specific client contract, performs subtasks within the coordination of implementation
  • Monitors compliance with deadlines and the expected levels of service
  • Operates ticketing system(s), logs in and tracks the solution of problem tickets
  • Synchronises the client’s and the service line‘s database
  • Monitors the changes within the client’s architecture and updates the configuration database accordingly
  • Ensures proper and prompt communication between the Service Delivery Manager and the Service Line’s resource owners
  • Prepares reports for the Service Delivery Manager or directly for the customer – with a content and frequency determined in the specific Operations Level Agreements (OLA)
  • Escalates arising problems as necessary

Requirements

Language 1:

German

Level

Advanced


Language 2:

English

Level

Advanced


Qualification:

Higher vocational education (OKJ)


Experience in this profession

0-1 years


Additional requirements (certifications, special knowledge, software etc.)

  • Basic level of scientific/specialised knowledge (high level education with no or little experience, or a lot of experience + professional courses)
  • Knowledge of the practical application of specialised (generally non-theoretical) methods, techniques and processes is required. Knowledge may be acquired through part professional qualification or by 'on the job' experience
  • Length of work experience in similar activity: 0-2 years
  • Language knowledge: advanced level in English and German languages

What we offer

  • World-class premises and working conditions
  • Flexible working hours
  • Competitive compensation package
  • Long-term opportunities

Additional information

Normal

Fresh graduate

Full-time

Permanent employee for indefinite time


Similar ads