Payroll Operations Analyst

Company information

Citi Service Center



Overall score:


Organization introduction

Citi was among the first international companies to establish a Service Center in Hungary in 2005. The Citi Service Center in Budapest has grown over the years from one stand-alone IT-function with 49 people to being amongst the largest service centers in Hungary. Today, close to 1,200 employees are providing services in various areas of Technology, Operations, Finance, Risk and Controls for Citi-entities in 55 countries in EMEA and for certain functions globally. 

The Citi Service Center in Budapest is part of Citi, the leading global bank. Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

The Citi Service Center in Budapest has a committed growth plan to hire 250 new employees in the next two years, by enhancing the service functions in the areas of Information Technology, Security, Technology Engineering and Markets Quantitative Analysis.

The site is a vibrant and dynamic place to work, 80 percent of the staff has a college/university degree and it has a well-balanced female-male composition. The team is not only committed to performing at high quality standards but they are very actively engaged in supporting the community.

Job information

Business area



Payroll Analyst



Job title

Payroll Operations Analyst

Team / organisation unit description

HRSS has an impact on all aspects of the employee and non-employee lifecycle from recruitment to retirement, including on-boarding, payroll, career mobility, learning, data management, compensation and benefits and off-boarding. We provide support to 54 countries in 8 languages.

Tasks and activities

  • Responsible for the preparation and processing of monthly payroll runs
  • To ensure all data is accurately compiled and sent to external Payroll Vendor according to payroll schedule on a monthly basis
  • Responsible for the reconciliation, balancing and transmission of all vendor and bank interfaces/reports of payroll related data
  • Responsible for the balancing and review of all output investigation and correction of errors associated with the auditing of payroll data
  • Responsible for the processing of all types of payments and deductions, including wage loans, payroll adjustments, imputed income adjustments, benefit adjustments, and special payments (bonus awards, grossed-up adjustments, commissions, incentives, etc.)
  • Responsible for the preparation and processing of manual and off-cycle payments
  • Responsible for preparation of payroll related journal entries
  • Processes adjustments related to terminated employees, such as payments after leaving, recovery of advance payments, special payment packages in case of redundancy, etc.
  • Responsible for preparation and submission of payroll related reports to internal and external parties including regular statutory reports as well
  • Providing advice of any out-of-balance situations or production issues.
  • Taking ownership of multiple Processes
  • To ensure payroll accuracy to agreed Service Levels takes part in maintaining the Issues Log and liaise on a regular basis with other teams and vendors, in cooperation to ensure actions and issues are followed through and resolved
  • Responsible for maintaining and developing country procedures to ensure alignment with HR policy and local legislative compliance, propose changes for improvement to the Payroll Team Leader
  • Assisting in the testing of all system, tax updates, version upgrades and enhancements to the systems as needed


  • Excellent written and oral communication skills in English and any other European language is a benefit
  • 1-2 years related HR/Payroll experience
  • Knowledge of payroll and tax withholding regulations is highly preferred
  • Strong numerical and analytical skills
  • Excellent research and problem solving skills
  • Ability to plan, organize and schedule duties to meet payroll processing deadlines
  • Ability to process a high volume of detailed work in a short time frame
  • Ability to be productive and accurate in a high-stress environment and meet stringent production deadlines
  • Flexibility in regards to working patterns in payroll peak periods
  • Excellent written and oral communication skills

What we offer

  • In this role, the candidate will develop further result-driven expertise competencies, specifically in the area of end-to-end process design, documentation, training, monitoring, reengineering, including system/vendor leverage and ergonomics
  • The candidate will be able to participate in global HR projects and be involved in improvement processes
  • Possibility to work in a diverse, multinational environment and get in touch with different cultures from all over the globe
  • Various career opportunities to become a shared service professional by taking advantage of the over 20 products centralized in the Budapest site
  • Wide range of online and classroom trainings 

Additional information


Junior team member


Permanent employee for indefinite time

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