Portuguese Speaking HR Services Learning Coordinator

Company information

BP Global Business Services Europe

Location

Budapest, Szeged

Overall score:

5.5

Organization introduction

The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. They are capturing existing sources while enhancing the potential of renewable and alternative energy. By making the most of our world-class assets and investing in new technologies. Global Business Services Europe is part of Global Business Services (GBS) – a 4,500-people organization within BP that supports the downstream operations. Core areas include finance, customer service, mid and back office support for procurement, HR services and other functional support for customers. They opened the centre in 2009 and currently employ over 900 staff of 28 different nationalities in the Haller Gardens Offices. Even though the official language in the BSC is English, the colleagues do business in 7 more European languages, in a dynamic, multinational environment.


Job information

Business area

HR SERVICES

Profession

Learning and Development Specialist

Location

Budapest

Job title

Portuguese Speaking HR Services Learning Coordinator


Team / organisation unit description

The Learning Service Centre (LSC) has established itself as the centre of excellence within BP in the provision of the logistical and operational support for training events. Working in liaison with colleagues in the LSC Transition, Performance & Commercial Services teams, it is responsible for all aspects of the administration and ‘silent’ end-to-end delivery of the 3,000 sessions which the LSC delivers globally each year. Supervised by a LSC Learning Operations Team Lead, the role is responsible for the administration and end-to-end delivery of a portfolio of training sessions. The Learning Co-ordinator (LC) is responsible for ensuring that duties are performed to a high quality, within agreed timeframes, and through the application of LSC standard processes.


Tasks and activities

  • Act as the ‘Single Point of Accountability’ for the end-to-end administration of a portfolio of assigned sessions. Ensure that session tasks are completed accurately, to a high quality and within pre-agreed timescales.
  • Provide onsite ‘moderator’ & first level issue resolution support to sessions delivered virtually via Adobe Connect & via High Definition Distance Learning (or other virtual technology) when required based on the local training task list and when requested resulted by the back up requirement of the LSC Hub.
  • Ensure consistency of the delegate and faculty session experience through the clear and consistent application of LSC standard operating processes as applied across all learning delivery platforms.
  • Responsible for ensuring the production of status report updates
  • Ensure that session information on BPs LMS (My Talent & Learning (MTL)) is updated accurately and within agreed timeframes
  • Dispatch of pre-session course work and joining instructions; the maintenance of delegate attendance and training records
  • Establish sound day-to-day relationships with members of the Logistics team, LCs from other portfolios and offices, Onsite Coordinators and globally based local-contacts. Build positive fruitful relationships with external vendors and faculty.
  • Respond to ad hoc requests for information and updates from stakeholders, vendors and colleagues.
  • Support team members in resolving operational issues and understanding processes.
  • Contribute to the training of new joiners and support their integration to the team.
  • Proactively raise issues to the Senior Learning Coordinator (Senior Specialist) and support them with providing a resolution.
  • Complete action items assigned by the Senior Learning Coordinator (Senior Specialist) and the Team Leader in a timely manner and in high quality.

Requirements

Language 1:

English

Level

Professional


Language 2:

Portuguese

Level

Professional


Qualification:

BSC diploma


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • Bachelor’s Degree.
  • 1 + years working experience in stakeholder management, problem-solving and customer service, able to convey written messages clearly with a close attention to grammar and spelling, proven ability to prioritise own work effectively in a busy, multi-faceted role.
  • A proactive team player; willing to work outside of immediate scope of role, sometimes at a higher level and happy to ‘pitch in’ at particularly busy times.
  • 1+ years working experience in tailoring messages as appropriate to different audiences, good communication skills.
  • Numerate with a basic understanding of data analysis and reporting. 1 + years proficient use of virtual learning environment (VLE) and on line classroom (OLC) HDDL and Adobe Connect learning platforms, or a proven ability to learn similar applications.
  • Advanced knowledge of HR processes and tools.
  • Ability to cooperate with various teams effectively and apply a global approach.
  • Ability to pre-empt business requirements and proactively prepare for changes.
  • Excellent interpersonal skills and communication in English and German / Dutch, both written and oral.

What we offer

  • A truly multinational team
  • Enthusiastic, multilingual team
  • Competitive compensation package

Additional information

Normal

Junior team member

Full-time

None

Permanent employee for indefinite time


Similar ads