Retail Site Support AP Analyst - Polish speaking

Company information

BP Global Business Services Europe

Location

Budapest, Szeged

Overall score:

5.4

Organization introduction

We are a global energy business, involved in every aspect of the complex energy system that drives our world.

We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.

Every day, we serve millions of customers around the world. ‘Our goals aim to balance society’s need for more energy with our clear ambition of playing our part in the transition to a lower carbon world. We are investing for the future in both hydrocarbons and in technologies which will be important in that transition’, as chairman of BP says. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, maintaining a robust control environment and driving operational excellence, while also providing business solutions by working as an integrated part of BP. GBS has operated in Budapest, Hungary since 2009, and in 2017 we expanded to offer more opportunities to join our team in Szeged, as well.


Job information

Business area

FINANCE & ACCOUNTING

Profession

AP (Accounts Payable) - Finance Analyst

Location

Budapest

Job title

Retail Site Support AP Analyst - Polish speaking


Team / organisation unit description

GBS Europe supports all interactions with business to business (B2B) customers, intermediaries, fuel card customers and end consumers (known as “Business to Consumer” (B2C)).Customer contacts will vary from phone, fax, email, written requests and communications. There are two types of CSR roles, Customer Facing and Customer Service Support


Tasks and activities

  • Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.
  • Interact with partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
  • Establish and foster strong business relationships with relevant stakeholders and internal business partners.
  • Drive, monitor and review customer service operations for customers and business including:
  • Log, assign and track progress of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolutio
  • Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.
  • Manage performance against key performance metrics (customer satisfaction, service level compliance, transactional accuracy etc.).
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Proactively resolve customer and business issues (working with Business stakeholders and internal GBS Europe Teams where applicable):
  • Take ownership and resolve escalated issues. Escalate activities that are not actioned by assignees.
  • Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
  • Act as an escalation point for issues raised by the business, the customer or other partners and the wider team (financial, legal, reputation).
  • Service Management & Continuous Improvement
  • Plan, implement and support operational optimization, continuous improvement and business excellence oriented projects and initiatives. Support the development of a continuous improvement culture throughout immediate teams.
  • Participate in Customer Service and Business driven projects providing process input to project management ensuring that outcomes meet operational capability.
  • Support Team Leads through the escalation of critical operational / commercial and performance issues.
  • Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times.
  • Develop and maintain a professional working relationship with internal and external stakeholders to achieve individual, team and organisational targets.
  • Comply with BP HSSE Policies as detailed in the BP employee handbook
  • Adhere with the tasks outlined in the EMS/QMS Systems of GBS Europe
  • Support and maintain key business databases and contract management tools end-to-end in an efficient way without supervision. Support and manage contract related changes and financials in an advanced level (key commercial activities, monthly reconciliations and reporting for the business)
  • Manage acrruals and reconciliations at month-end and year-end close for the business commercial processes and align with the finance team

Requirements

Language 1:

English

Level

Advanced


Language 2:

Polish

Level

Advanced


Qualification:

BSC diploma


Experience in this profession

0-1 years


Additional requirements (certifications, special knowledge, software etc.)

  • Relevant degree
  • Fluency in Polish and English

What we offer

  • A truly multinational team
  • Cafeteria
  • Competitive compensation package
  • High-quality office environment
  • Long-term opportunities
  • Part time and full time job opportunity
  • Easily accessible workplace
  • Working in an international, young and dynamic team

Additional information

Normal

Fresh graduate

Full-time

Permanent employee for indefinite time


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