Retail Site Support Service Delivery Manager

Company information

BP Global Business Services Europe

Location

Budapest, Szeged

Overall score:

5.4


Organization introduction

The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. They are capturing existing sources while enhancing the potential of renewable and alternative energy. By making the most of our world-class assets and investing in new technologies. Global Business Services Europe is part of Global Business Services (GBS) – a 4,500-people organization within BP that supports the downstream operations. Core areas include finance, customer service, mid and back office support for procurement, HR services and other functional support for customers. They opened the centre in 2009 and currently employ over 2100 staff of 28 different nationalities in the Haller Gardens Offices. Even though the official language in the BSC is English, the colleagues do business in 7 more European languages, in a dynamic, multinational environment.


Job information

Business area

CUSTOMER SERVICE

Profession

Service Delivery Manager

Location

Szeged

Job title

Retail Site Support Service Delivery Manager


Team / organisation unit description

BP – a different perspective on commitment.

A workplace focused on you, providing stability and partnership, career opportunities, remote working options alongside the best training package available. A company valuing excellence, integrity, diversity and fun. Explore your potential with us and join team BP today as:


Tasks and activities

  • Manage a team of Team Leaders in the end state organisation (line managers). Lead, motivate and develop team competencies and BSC capabilities
  • Hire, train, and manage team performance, create and implement objectives and development plans for direct reports
  • Ensure fundamental business processes are embedded and adhered to consistently throughout the BSC
  • Analyse performance reports on a daily, weekly and monthly basis, interpret data to identify trends and implement operational improvement initiatives
  • Ensure that all processes are compliant with ISO accreditation
  • Supervising and monitoring all aspects of accounting, reporting and control for the CO business, including end-to-end record-to-report, purchase-to-pay and order-to-cash business cycles, and balance sheet integrity
  • Reviewing the results, ensure accuracy and Input Group Feed.
  • Using in-depth technical and business knowledge to identify trends and possible abnormalities in the accounts and review analytically the performance and results.
  • Supervising the reconciliation of key accounts such as central income, using extensive business understanding and relationships to ensure that all information and transactions are reflected appropriately in the accounting.
  • Owning the Order To Cash Control Evaluation Template (CET) and ensure compliance with Sarbanes Oxley requirements.
  • Liaising with other parts of GBS, BP Group, Tax and external auditors to ensure the smooth operation of the Retail accounting function.
  • Managing the Payroll Plan and updates for GFO, Bonus Calculation and central Recharges, and creation of UFA’s and liason with the R2R team in Budapest.
  • Price book Review with Indirect Tax team
  • Understanding procedures and processes for the relevant Businesses, as well as the internal BSC processes
  • Proactively develop the skills, competencies and knowledge of O2C CoCo teams to ensure that members achieve their full potential
  • Provide second level escalation for any issues raised by the CoCo team
  • Develop, achieve and monitor Process Performance Indicators aligned to the Service Level Agreements
  • Work across country within SPU to share best practices and standardize processes
  • Develop and maintain sound working relationships with key stakeholders at all levels within the organisation, customers and external service providers
  • Develop, control and improve processes and procedures to ”Best in Class” standards
  • Ensure that all activities are compliant with the BSC’s HSSE requirements
  • Monitor and assure compliance to SOX and BP Business Controls

Requirements

  • 3 – 5 years of people management experience in a multinational environment
  • Proven Experience in Retail Accounting or similar service orientated environments
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Proactive people management skills that facilitate others to play to their strengths
  • Strong performance management skills with experience of managing both quantitative and qualitative targets and a track record of achieving goals
  • Exceptional time management and organisation skills
  • Strong and Decisive decision making skills
  • Educated to Degree standard or equivalent
  • High Level of IT proficiency in Microsoft packages
  • Incumbent must have the following (minimum) abilities:
    • Able to meet tight deadlines for both internal and external customers
    • Able to consistently review and adapt approach and style to meet ever changing requirements
    • Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
    • Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
    • Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge


Additional information

Normal

Senior team member

Full-time

Permanent employee for indefinite time

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