Retail Support Representative Intern – German speaking

Company information

BP Global Business Services Europe

Location

Budapest, Szeged

Overall score:

5.5


Organization introduction

The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. They are capturing existing sources while enhancing the potential of renewable and alternative energy. By making the most of our world-class assets and investing in new technologies. Global Business Services Europe is part of Global Business Services (GBS) – a 4,500-people organization within BP that supports the downstream operations. Core areas include finance, customer service, mid and back office support for procurement, HR services and other functional support for customers. They opened the centre in 2009 and currently employ over 900 staff of 28 different nationalities in the Haller Gardens Offices. Even though the official language in the BSC is English, the colleagues do business in 7 more European languages, in a dynamic, multinational environment.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Advisor Level 1

Location

Budapest

Job title

Retail Support Representative Intern – German speaking


Team / organisation unit description

BP has established a Business Service Centre (“BSC”) in Budapest which provides Finance, Customer Service and Operational Procurement services to all Refining and Marketing ("R&M") businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes in one location. The BSC started operating in September 2009, since than we hired 1700 colleagues. We are continuously growing and we look for experienced professionals to contribute to our success.


Tasks and activities

  • Understanding of specific processes / systems enabling efficient support.
  • Ensure timely and accurate data entry, storage, retrieval, archiving, maintenance and updates while maintaining data security.
  • Support the management of performance against key performance metrics (customer satisfaction, service level compliance, transactional accuracy etc.).
  • Support teams through the correct use of all information technology systems 

Requirements

  • Ongoing, full-time studies in a relevant field
  • Fluency in English and German
  • Ability to understand the  business requirements and strategy
  • Must demonstrate proficiency in Microsoft Packages (Excel & Word)
  • Strong time management and organizational skills
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Capability to work in a team or individually if required
  • Ability to keep deadlines whilst under pressure without compromising accuracy
  • Highly motivated
  • Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times.


Additional information

Normal

Fresh graduate

Part-time

Permanent employee for definite time


Additional information

A workplace focused on you, providing stability and partnership, remote working options alongside a variety of learning journeys to build you career. A company valuing excellence, integrity, diversity and energy. Explore your potential with us and join team BP today!

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