Romanian and Italian Speaking Service Desk Analyst - Level 1

Company information

Tata Consultancy Services

Location

Budapest

Overall score:

5.9

Organization introduction

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development.

Tata Consultancy Services’ first Global Delivery Center was established at Budapest, Hungary in February 2001. The objective of this center is to provide near-shore services to our customers in Western (the UK and the Continent) and Eastern Europe and to customers with a global presence.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Advisor Level 1

Location

Budapest

Job title

Romanian and Italian Speaking Service Desk Analyst - Level 1


Team / organisation unit description

Do you believe that learning to deal with technology is relevant nowadays? Speaking different languages motivates you? If the answer to both questions is yes, perfect! We have the best opportunity for you here in TATA Consultancy Services!


Tasks and activities

  • Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in Romanian and Italian.
  • Service Desk Agent providing multilingual infrastructure and application support for an international customer.
  • The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
  • The primary objective is the administration and translation of the incoming issues and requests.
  • All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
  • This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.

Requirements

Language 1:

Romanian

Level

Advanced


Language 2:

Italian

Level

Advanced


Qualification:

Secondary education


Experience in this profession

0-1 years


Additional requirements (certifications, special knowledge, software etc.)

  • Fluent English and Italian and Romanian knowledge
  • Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
  • Advantages:
  • Customer Service and/or technical skills
  • Knowledge of computer hardware/peripherals and printers

What we offer

  • Cafeteria
  • Young, dynamic and constantly growing organization
  • Part time and full time job opportunity
  • A truly multinational team
  • Enthusiastic, multilingual team

Additional information

Normal

Fresh graduate

Full-time

Permanent employee for indefinite time


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