Team Leader- German speaker

Company information

NSC Global

Location

Budapest, Pécs, Debrecen

Overall score:

9.6

Organization introduction

We are professional problem solvers. Big problems, small problems. Everyday problems, unique problems. In the office problems, other side of the world problems. We can handle whatever IT challenges you throw at us, because we’re experts in IT networks, logistics, infrastructure and service delivery. We’re a team of 2,500, speaking 40 different languages, on all seven continents. We’re the right people, in the right place, at the right time.


Job information

Business area

CUSTOMER SERVICE

Profession

Customer Service Team Leader

Location

Pécs

Job title

Team Leader- German speaker


Team / organisation unit description

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.


Tasks and activities

  • Ensures that the team would achieve the expected service levels. Supervises employees with identical or similar professional competences.
  • Distributes the tasks to his/her direct reports, oversees the implementation of tasks, and ensures even workload of the members of the group.
  • Allocates resources (shift schedules, vacation schedules, substitution plans).
  • Organizes induction of new employees and takes part in it.
  • Makes proposals for setting performance goals.
  • Transfers operational and other relevant business information to the group.
  • Ensures the well-being of the group; facilitates effective team work and conflict management.
  • Monitors the productivity and operational performance of the group, and takes correction steps when necessary.
  • Ensures the effective use of integrated corporate tools; handles compliance with processes, procedures and standards.
  • Performs all roles and tasks set ahead in the Document Handling Policy or by appointment.

Requirements

Language 1:

English

Level

Professional


Language 2:

German

Level

Professional


Qualification:

Secondary education


Experience in this profession

1-3 years


Additional requirements (certifications, special knowledge, software etc.)

  • Advanced German
  • Few years experience in Service Desk environment

What we offer

  • World-class premises and working conditions
  • Flexible working hours
  • Competitive compensation package
  • Long-term opportunities

Additional information

Normal

People manager

Full-time

Permanent employee for indefinite time


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